About us

The Integration and Resettlement Team offer practical support to a specific cohort of referrals as part of the broader portfolio of Communities and Wellbeing Services which offer lifestyles, health and wellbeing and employment and skills interventions.

We are seeking to recruit this post to positively strengthen the links between our services and local Veterans support services.

The role

As a case officer, you will be the first point of contact for attendees experiencing immediate challenges such as debt or cost of living, emotional wellbeing and loneliness and isolation and will support them on a 121 basis  to positively address their own individual barriers.

Your caseload will be predominantly veterans and vulnerable service users who face multiple and often complex barriers.

Your role is to build trusted relationships and initiate referrals to a wide range of agencies- both WBC teams and external teams, holding them to account to achieve results.

You will provide support to the groups directly delivered by the Integration and Resettlement Team in which you will be based and provide support to independent user groups, ensuring a warm welcome at all times.

You will develop, support and nurture volunteers, ensuring they can fully partake in the service offer. 

You will develop a comprehensive knowledge of our full service offer and the external Warrington landscape of key organisations and groups that provide support and you will have the opportunity to support in the development of bespoke groups under the direction of the Team Manager focusing on the specific thematic areas of veterans support and vulnerability support.

You will actively promote the service and support the achievement of service level key performance indicators.

What's needed?

• You will be calm under pressure and able to manage multiple priorities
• You will be able to support in a 121 capacity as well as facilitate groups
• You will have experience of supporting others and of advocacy and advice and guidance.
• You may be a Veteran. Whilst this is not essential, it would be advantageous in order to develop veteran specific areas of support.

Benefits

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

DBS clearance is required.

If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer