About us

Contact Warrington has an opportunity for the right individual who shares our passion for providing excellent customer service in our office in Warrington Town Centre, 1 Time Square.

This is your opportunity to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We’re committed to delivering a quality service and we are looking for a talented, customer-focused team player to join us.

The role

You’ll be involved in working with customers face-to-face in our reception, primarily working from our business to business desk.

Contact Warrington is open from 8:30am to 5:00pm Monday to Friday, and you will be required to work flexibly between these times.

This is a fixed term position to 31 March 2027.

What's needed?

The successful candidate will have:

• Good communication and interpersonal skills
• Excellent organizational skills
• IT/keyboard skills
• Excellent customer service skills, with previous experience in a busy customer services environment, dealing directly with members of the public.
• The ability to provide a friendly, efficient service, at times under great pressure.
• The ability to converse with colleagues, residents and representatives from other organizations at all levels.
• Have due care and consideration in supporting vulnerable people from varying back grounds.
• Embrace the councils commitment to Equality & Diversity

Benefits

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Further Information

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

DBS clearance is required.

If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer