About us 

Warrington Borough Council is committed to preventing homelessness, supporting vulnerable residents and helping people to access and sustain safe, suitable accommodation. We are looking to recruit two Housing Needs Outreach Navigators (2 Year Fixed Term) to join our Housing Needs Team and help deliver life-changing support to some of the borough's most vulnerable residents.

This is an exciting opportunity to be part of a dedicated and ambitious service focused on preventing homelessness, reducing rough sleeping and improving housing outcomes across Warrington.

The role

As a Housing Needs Outreach Navigator, you will work directly with individuals and families who are homeless, threatened with homelessness, rough sleeping, vulnerably housed, or experiencing a range of complex social and housing-related challenges.

Through outreach, home visits and community-based support, you will help people navigate housing services, access the assistance they need and overcome barriers that may be preventing them from achieving stable accommodation and improved wellbeing.

You will manage a varied caseload, carrying out needs assessments, developing personalised support plans and working closely with partner organisations to coordinate effective interventions. The role requires a proactive and flexible approach, with a strong focus on empowering customers to achieve sustainable outcomes and greater independence.

You will also support the Council's wider homelessness prevention and rough sleeping initiatives, including undertaking outreach activity and helping to identify and engage people who may not traditionally access support services.

The role is primarily to work Monday to Friday, 10:00am to 6:00pm. However, you may be required to provide cover for the Rough Sleeper Navigator during periods of annual leave or absence. On these occasions, the working hours will be 6:00am to 2:00pm to support early morning outreach and rough sleeper engagement activities.

About You

We are looking for someone who:

• Has experience of supporting vulnerable individuals with complex needs.
• Understands the challenges associated with homelessness, housing insecurity, rough sleeping, mental health, substance misuse, offending behaviour or social exclusion.
• Can build positive and trusting relationships with customers from a wide range of backgrounds.
• Is confident undertaking outreach work, home visits and lone working in community settings.
• Has excellent communication, negotiation and advocacy skills.
• Can effectively manage a varied caseload and maintain accurate records.
• Works well both independently and as part of a multi-agency team.
• Is committed to delivering person-centred support and achieving positive outcomes for residents.

A full UK driving licence and access to a vehicle for work purposes is essential.

What We Offer

In return, we offer:

• The opportunity to make a genuine difference to people's lives.
• A supportive and experienced team environment.
• Regular supervision, training and professional development opportunities.
• Flexible and agile working arrangements where service needs allow.
• Generous annual leave entitlement.
• Access to the Local Government Pension Scheme.
• A range of health and wellbeing benefits.

Further Information

If you are passionate about supporting people, tackling homelessness and helping residents achieve positive and sustainable housing outcomes, we would love to hear from you.

If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

Warrington Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.