About Us

The Housing team are committed to supporting tenants, preventing homelessness and ensuring people receive the right help at the right time. To support the effective financial management of our housing stock we are looking to strengthen the team by ensuring robust systems are in place for the monitoring, collection and reconciliation of rental income and service charges.

The Role

We are looking for a person with experience in housing, property management or financial administration to support the effective financial management of the Council’s housing stock by ensuring robust systems are in place for the monitoring, collection and reconciliation of rental income and service charges.

The postholder will be part of the Housing Support Team and will play a key role in maximising income, minimising arrears, and ensuring accurate financial data is maintained to inform service delivery, budget monitoring, and strategic decision-making.

The role also contributes to statutory and corporate responsibilities by supporting the provision of accurate financial information for Freedom of Information requests, audits, and management reporting.

Reporting directly to the Housing Support manager, you will maintain and update rent and service charge accounts within the housing management system (Locata) ensuring data accuracy and integrity.

You will be responsible for reconciling rental income, service charge income, and adjustments, investigating and resolving discrepancies promptly and ensuring arrears are identified at an early stage and are escalated to Housing Tenancy Support Officers to enable appropriate interventions are put in place.

What's Needed?

We are seeking an individual who:

• Has previous experience in housing, property management or financial
  administration, preferably with a local authority or registered provider.
• Has attention to detail to ensure housing financial activities are conducted
  correctly and monitored frequently, and keeps records up to date at all times
• Has knowledge of the Housing Benefits/Universal Credit system and wider welfare benefits available to tenants and customers
• Is computer literacy, numerate and a good knowledge of spreadsheets.
• Has the ability to communicate with a variety of colleagues, professionals and the public.
• Has the ability to work as part of a team, and has excellent prioritisation and time management skills.

Benefits

As well as a competitive salary, working for us means you get:

• 26 days annual holiday, rising to 31 days after 5 years' service (pro rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Flexible working opportunities where service needs allow
  
  

Further Information

This is a full-time fixed term position for 2 years (with the potential for the contract to be extended dependant on future funding)

If you require further information about the role please contact the Housing Support Manager, Alison Harbidge, aharbidge@warrington.gov.uk

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

If you are a permanent Warrington Borough Council employee, you will need to apply for this fixed-term position as an internal secondment opportunity and discuss this with your current line manager prior to applying.

Warrington Borough Council is a Disability Confident employer.